Below is a note from Tom Baldrige, President & CEO of the Lancaster Chamber, regarding the retirement of long time Chamber team member Susan Kauffman

For the past 32 years, the one constant at the Lancaster Chamber has been that volunteers, members, visitors and staff have always been greeted with a smile and an offer to help by Susan Kauffman, our stalwart team member since 1989.  In so many ways, she has been the face-of-the-Chamber and, more recently, the face of 115 East King Street, for many.

Now, as we enter 2021, Susan has announced her retirement from the Chamber.  And, it’s safe to say, we are very sorry to see her go, while wishing her nothing but future happiness.

During her service, Susan always knew –and lived up to!—the reality that she was, for many, a critical “first-impression” of the Chamber.  And she never failed to make people feel welcomed and served.  Imagine, if you will, that I have never received a single complaint on her front-line service throughout her career!  And this includes the times she held other positions at the Chamber including service with the marketing department and events and programs.

Yet, beyond the commitment to serve that was always on display, Susan also was a valuable Chamber staffer who pitched in behind the scenes wherever and whenever help was needed.  And, over her many years of service, that covered a lot of ground!  From coordinating the logistics for all our Consortium meetings to putting programs on the tables for our Annual Dinner and everything in between, Susan’s work ethic, loyalty and commitment to our collective success has been of tremendous value to the Chamber.

In addition, Susan has been a trusted and valued friend.  From staff to volunteers; tenants to delivery people; and everything in between, Susan has been a cherished friend to many.  It is in that role and those daily interactions that we will miss her the most.

It is truly a shame that during these challenging times we are not able to acknowledge Susan’s (and our other long-time employee Sandi Thompson’s) retirement in a way fitting for her service.  Yet, we do look forward to honoring her in a way she deserves in the future.  In the meantime, please join me in thanking Susan for a job well done, friendships well cherished and a career well served.

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